Privacy Policy

1. Introduction

phji ("we," "us," "our," or "phji") operates an online casino and sports betting platform accessible at https://phji.cam and through our mobile applications (collectively, the "Services"). We are committed to protecting the privacy and security of our users' ("you," "your," or "User") personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, PAGCOR regulations, and international data protection standards.

This Privacy Policy describes how phji collects, uses, processes, discloses, and protects your personal information when you access or use our Services. By creating an account, depositing funds, or otherwise using phji's platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue use of our Services.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with phji, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport, driver's license, UMID, or other valid Philippine ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details, GCash or Maya wallet information, payment card details, transaction history, deposit and withdrawal records, and other payment-related data.
• Verification Documents: Copies of government-issued IDs, proof of address (utility bills, bank statements), and selfies for identity verification purposes.

2.2 Information Collected Automatically

When you access or use phji's Services, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, games played, time spent on the platform, click patterns, search queries, and referring/exit pages.
• Geolocation Data: Approximate geographic location derived from your IP address to verify that you are accessing our Services from a jurisdiction where online gambling is legally permitted.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our Services. For more information, please see Section 8 (Cookies and Tracking Technologies).

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Providers: GCash, Maya, banks (BPI, BDO, Metrobank), Coins.ph, and other payment processors may share transaction data and verification information with us.
• Identity Verification Services: Third-party identity verification providers may provide us with verification results, fraud detection data, and anti-money laundering (AML) screening reports.
• Marketing Partners: If you arrive at phji through an affiliate or marketing partner, we may receive referral information and attribution data.
• Public Sources: We may collect publicly available information about you from social media platforms, public records, and other open sources to verify your identity and comply with our legal obligations.

3. How We Use Your Information

phji uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• To create, maintain, and manage your phji account.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and respond to your inquiries.
• To enable you to participate in games, tournaments, and promotions.
• To verify your identity, age, and eligibility to use our Services.

3.2 Compliance and Security

• To comply with PAGCOR regulations, anti-money laundering (AML) laws, and other legal obligations.
• To prevent fraud, detect suspicious activity, and protect against security threats.
• To enforce our Terms & Conditions and investigate violations of our policies.
• To conduct internal audits, risk assessments, and compliance reviews.

3.3 Marketing and Communications

• To send you promotional offers, bonuses, newsletters, and other marketing communications (with your consent, where required by law).
• To personalize your experience on phji by recommending games and promotions based on your preferences and gameplay history.
• To conduct surveys, market research, and gather feedback to improve our Services.

3.4 Analytics and Improvement

• To analyze usage patterns, trends, and user behavior to improve our platform, games, and features.
• To test new features, conduct A/B testing, and optimize the user experience.
• To generate aggregated, anonymized statistics and reports for internal business purposes.

3.5 Responsible Gaming

• To monitor gameplay behavior and identify signs of problem gambling.
• To implement and enforce deposit limits, session time limits, and self-exclusion measures in accordance with our Responsible Gaming Policy.

4. How We Share Your Information

phji does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including payment processing, identity verification, customer support, data hosting, analytics, marketing, and fraud prevention. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Regulatory and Law Enforcement Authorities

We may disclose your information to PAGCOR, the National Privacy Commission, law enforcement agencies, courts, and other governmental authorities when required by law or when we believe disclosure is necessary to comply with legal obligations, protect our rights, or prevent illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you of any such change in ownership and provide you with choices regarding your information.

4.4 Game Providers and Partners

We may share limited information (such as username and gameplay statistics) with licensed game providers to enable you to play their games and participate in tournaments. These providers are required to comply with applicable data protection laws.

5. Data Security

phji implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.
• Secure Storage: Personal information is stored on secure servers located in data centers with physical security controls, firewalls, and intrusion detection systems.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security risks.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

6. Data Retention

phji retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for seven (7) years after account closure, in accordance with PAGCOR and anti-money laundering regulations.
• Transaction Records: Retained for seven (7) years from the date of the transaction to comply with financial record-keeping requirements.
• Marketing Communications: Retained until you withdraw consent or request deletion.
• Cookies and Usage Data: Retained for varying periods depending on the type of cookie or tracking technology used (see Section 8).

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

7.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information. You can update your account information directly through your phji account settings or by contacting customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., where we are required to retain data for legal or regulatory reasons).

7.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting customer support.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days, or such other period as required by applicable law. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

phji uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and collect information about your usage patterns. We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of our Services, including account authentication, security, and fraud prevention.
• Performance Cookies: Collect information about how you use our Services, helping us improve functionality and performance.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertising and measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services. For more information about cookies and how to manage them, please visit your browser's help documentation.

9. International Data Transfers

phji is based in the Philippines, and your personal information is primarily stored and processed within the Philippines. However, some of our service providers may be located in other countries, including the United States, Singapore, and the European Union. When we transfer your personal information outside the Philippines, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

phji's Services are not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 21, we will delete that information immediately. If you believe that a minor has provided us with personal information, please contact us at [email protected].

11. Changes to This Privacy Policy

phji reserves the right to update, modify, or replace this Privacy Policy at any time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page. We may also notify you via email or through a notice on our platform. Your continued use of our Services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the phji website
• Data Protection Officer: [email protected]
• Mailing Address: phji Data Protection Officer, Metro Manila, Philippines

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe we have violated your privacy rights.